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Returns

AS OF JANUARY 1, 2015 OUR POLICIES HAVE CHANGED. WE WILL NO LONGER BE ISSUING REFUNDS.

PLEASE READ STORE POLICIES BELOW.

We will gladly accept your return for a store credit or exchange within 15 days provided it meets the requirements below. You must send your return with our COMPLETED return form.

PLEASE VERIFY YOUR RETURN MEETS THE REQUIREMENTS BELOW BEFORE SENDING YOUR RETURN.

Merchandise returned without a FULLY completed and signed return authorization form will not be accepted.

Return Order to:
Bella Moda Studio Returns

C/O M McDowell

5375 Balsam St.

Colorado Springs, CO 80923


Returned items must meet these requirements:

  • Returned within 15 days of receipt of receiving your order.
  • In original packaging with tags attached, unworn condition, free of make-up stains and free of odor.
  • Accompanied by this completed return form
  • Shoes must be repacked in their shoe box(es) and placed in a protective box.
  • Sale items are not returnable

Items returned in damaged condition (stains, smells etc. of any kind) will NOT be accepted. You will have the option to have your purchase returned to you at your cost or forfeit the item. NO Exceptions. The returned item must be in brand new resalable condition and meet the guidelines listed above.

Damaged or Wrong Items: If the item(s) you received are not the item(s) you ordered or you received a damaged item you must contact us with-in 3 days at info@bellamodastudio.com. In this case you will be emailed a return shipping label to correct the problem. The return must be shipped within 3 business days of receiving the return label. If we are not contacted within 3 days of receipt of the item you will be under the regular return policy and will be responsible for all shipping costs.

Non-returnable items include (exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie and swimwear.

Shipping: Customer is responsible for shipping fees to send the return back to Bella Moda Studio and for the re-shipping charges for exchanges. Original shipping charges are non-refundable. If you received free shipping on your original order the shipping charge will be deducted from your return price. PLEASE NOTE THAT FOR THE BANDAGE DRESS CATEGORY, A $25 SHIPPING COST WILL BE DEDUCTED FROM YOUR RETURN AS THAT IS OUR COST ON THIS CATEGORY, USA & INTERNATIONAL. SHIPPING FEE WILL NOT BE CREDITED.

Return Processing time: Once we have received your package, your return will be processed within 5-7 business days. You will be notified via email once your return has been processed. 

 PLEASE COMPLETE THE FORM WITH THE ORIGINAL INFORMATION USED WHEN YOU PURCHASED THE ITEM. COMPLETEING IT WITH DIFFERENT INFORMATION (PAYMENT/NAME/EMAIL) THEN WHAT WAS ON YOUR ORIGINAL ORDER WILL CAUSE SIGNIFICANT DELAYS IN PROCESSING YOUR RETURN.

** RETURNS SENT WITH OUT A COMPLETED & SIGNED RETURN FORM WILL NOT BE PROCESSED***

 

 How would you like for us to handle your request: 

___ Store credit of item(s) price
___ Exchange for another item/size/color

    

Order Number: ___________________   Date _________________________

Name:_________________________________________________________________________

Address: _________________________________________________________ APT/STE: ______

City: __________________________________ State/Prov: _______Zip/Postal Code: __________

Phone Number: _________________________ Email Address: _____________________________
 

Items Returned:     

Product #

Product Description

Size


Color

Reason

Qty

Price

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

             

 

Exchanges:
Fill out the following only if you are exchanging your items. Indicate which item(s) you would like:

Product #

Product Description

Size


Color

Qty

Price

Total

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Replacement items that are more costly than the original item returned will be charged the difference in cost plus re-shipment costs via your credit card:

Fill out the following only if you are exchanging your items.

Credit card type: _____________________ Credit card number: _____________________________

Expiration date: ______________________ CVV number (3 digits on back): __________

Billing address associated with credit card:

Name:__________________________________________________________________________

Address: _________________________________________________________ APT/STE________

City: __________________________________ State/Prov: _______Zip/Postal Code: ___________

If shipping address is different than billing address please specify here:


Name:__________________________________________________________________________

Address: _________________________________________________________ APT/STE________

City: __________________________________ State/Prov: _______Zip/Postal Code: ___________

I have read and fully understand Bella Moda Studio’s Return Policy.

Name   Printed   _____________________________ Signature______________________________

UNSIGNED OR INCOMPLETE RETURN FORMS WILL RESULT IN YOUR RETURN NOT BEING PROCESSED